Privacy Policy

Last updated: [Date]

Introduction

At 17 Dental, we take your privacy seriously. This policy explains how we collect, use, share, and safeguard your personal data when you use our website or receive our services.

Our Legal Commitments

We comply with the Data Protection Act 2018, the UK GDPR, ICO guidance, and professional dental requirements.

What Information We Collect

• Your name, address, date of birth, NHS number and contact information
• Medical and dental history
• Emergency contact or family member details
• Financial information used for payments
• Special category data (health, ethnicity, religion, criminal record checks where needed)

Why We Use Your Data

• Providing dental treatment and oral health advice
• Maintaining accurate clinical records
• Sending reminders, treatment plans and estimates
• Managing NHS dental care
• Communicating in emergencies
• Referring you to other healthcare professionals
• Employee background checks
• Debt recovery
• Improving our services

Legal Basis for Processing

• Legitimate interests
• Contractual necessity
• Consent
• Legal obligations

Special Category Data

• Processing necessary for healthcare
• Equality Act 2010 compliance
• Your explicit consent (e.g. criminal checks)

Where We Store Your Data

• All data is stored in the UK or EU
• If stored outside the UK/EU, appropriate safeguards are used
• Data is collected when you join, enquire, or get referred to the practice

How Long We Keep Your Data

• Patient records: minimum 11 years
• Staff records: 6 years
• General personal data: 2 years after last use

Your Rights

• The right to be informed
• The right to access your data
• The right to correct inaccurate data
• The right to restrict processing
• The right to data portability
• The right to object
• Rights regarding automated decision-making

Practical Examples

If you are a patient:

• You may withdraw consent for newsletters or reminders
• You can request corrections to your personal information
• You can opt out of phone, SMS, or email communication
• You can request a free copy of your records within one month

If you are not a patient:

• You may request deletion of your personal data
• You may withdraw consent for any data processing
• You may request a free copy of the information we hold
• You can opt out of any communication method

Comments, Suggestions & Complaints

You can contact us regarding your data:

If you are unhappy with our response, you can contact the ICO on 0303 123 1113.